Privacy Policy

1. Introduction

This Privacy Policy outlines how Puyatek Technology Products Ltd. ("Puyatek") collects, uses, discloses, and protects your information when you visit or use our website and associated services. We are committed to protecting your personal data in compliance with international regulations such as the General Data Protection Regulation (GDPR) and the Turkish Personal Data Protection Law (KVKK).

2. Scope of the Policy

This policy applies to all users of our website, customers, employees, and third-party service providers. It encompasses data collected through forms, direct communication, cookies, and automated tracking systems.

3. What Data We Collect

• Identity Data: Name, surname, date of birth, national ID or passport number.
• Contact Data: Phone numbers, email addresses, physical addresses.
• Financial Data: Credit card details, bank account numbers, billing information.
• Transaction Data: Purchase history, payment records, delivery data.
• Technical Data: IP address, browser type and version, time zone, cookies.
• Usage Data: Website interactions, preferences, access logs.
• Communication Data: Emails, call recordings, support chat history.

4. How We Use Your Data

• To deliver and manage our products and services
• To comply with legal obligations and contractual requirements
• To manage customer relations and respond to inquiries
• To provide technical support and improve our offerings
• To send marketing and promotional communications (with consent)
• To conduct analytics and performance monitoring
• To detect and prevent fraud or security breaches

5. Legal Grounds for Processing

Your personal data is processed based on the following legal justifications:

• Your explicit consent (e.g., newsletter subscription)
• Performance of a contract (e.g., order fulfillment)
• Compliance with legal obligations (e.g., tax reporting)
• Legitimate interest (e.g., security monitoring, service improvement)

6. Data Sharing & Transfers

We may share your information with:

• Logistics partners and payment processors
• Legal and regulatory authorities if required
• Affiliates and subcontractors bound by confidentiality
• International partners under GDPR-compliant safeguards

7. Data Security

We implement the following safeguards:

• SSL encryption and secure server hosting
• Firewall and intrusion detection systems
• Restricted access protocols
• Regular security audits and staff training
• Daily data backups and disaster recovery

8. Data Retention

We retain data only for as long as necessary. Examples include:

• Customer records: 10 years
• Financial transactions: 10 years
• Marketing data: until consent is withdrawn
• Cookies: 6–24 months depending on the type

9. Your Rights

You have the right to:

• Request access, correction, or deletion of your data
• Withdraw consent at any time
• Request data portability
• Object to automated processing and profiling
• Lodge complaints with supervisory authorities

10. Contacting Us

If you have any questions or concerns about this policy or your personal data, please contact us:

Email: info@puyatek.com

Phone: +90 530 178 23 40

Address: Paşa Alanı Mh. 437. Sk. No:13 Karesi/Balıkesir, Türkiye

11. Updates to This Policy

We may revise this policy from time to time. Updated versions will be posted on our website with the effective date clearly stated.

12. Governing Law

This Privacy Policy is governed by the laws of the Republic of Turkey. Disputes arising from this policy shall be resolved under the jurisdiction of the courts in Istanbul, Türkiye.