Refund Policy

1. Overview

This Refund Policy outlines the circumstances under which customers may be entitled to receive a refund for software products, services, or subscriptions purchased through the official channels of Puyatek. We are committed to building trust and ensuring transparency in every transaction.

2. Eligibility for Refund

To qualify for a refund, you must meet all of the following criteria:

• The refund request must be submitted within 14 calendar days of the original purchase date.
• The product or service must not have been downloaded, activated, used, or customized after purchase.
• The request must be accompanied by a valid reason and proof of purchase (e.g., invoice, order number).

3. Services Covered

• Standard Software Licenses: Refunds allowed within the 14-day window, if not activated.
• Custom Software Development: Refunds only possible before any development work begins.
• Consulting Services: Refunds allowed if cancellation is made at least 48 hours before the scheduled session.
• Digital Downloads: Non-refundable once accessed or delivered.

4. Subscriptions

Subscription plans (monthly/annual) are refundable under the following terms:

• Requests made within 7 days of activation and with minimal usage may be considered for a refund.
• No refunds for renewal payments unless explicitly requested before the renewal date.
• You may cancel subscriptions anytime, but cancellation does not guarantee a refund.

5. How to Submit a Refund Request

To request a refund, please follow these steps:

1. Email support@puyatek.com with subject line: Refund Request - [Your Order Number]
2. Include the reason for the refund and attach the original receipt or invoice.
3. Our support team will respond within 3–5 business days.
4. If approved, refunds are initiated within 5 business days of confirmation.

6. Processing Time

Refunds are typically processed back to the original method of payment. Processing time may vary based on your financial institution and may take up to 10 business days.

7. Exceptions & Non-Refundable Situations

The following items and situations are not eligible for refunds:

• Downloaded or activated software.
• Custom-built software after the development phase has started.
• Services rendered in full or partially consumed.
• Failure to use the product or service due to incompatibility not disclosed at the time of purchase.
• Requests based solely on “change of mind”.

8. Abuse of Refund Policy

We reserve the right to deny refund requests from users found to be abusing the policy, including but not limited to repeated refund requests, chargebacks without notice, or using products beyond reasonable trial limits.

9. Chargebacks and Disputes

If a chargeback is filed without contacting us first, we reserve the right to suspend your access to all Puyatek services permanently and share dispute information with payment processors.

10. Legal Rights

This refund policy does not affect any statutory rights that you may have under consumer protection laws applicable in your region.

11. Contact Information

If you have questions or need clarification about our refund policy, please contact us:

• Email: support@puyatek.com
• Phone: +90 530 178 23 40
• Address: Paşa Alanı Mah. 437. Sk. No:13, Karesi/Balıkesir, Türkiye

12. Amendments

Puyatek reserves the right to update or amend this Refund Policy at any time without prior notice. Any changes will be posted on this page with a revised date.